We provide customised services and discuss in advance what victims need in their specific situation. Moreover, we constantly keep them informed of the status of the investigation. The aim of our assistance is a quick and proper settlement of the claim.
We prefer to start our investigation immediately after the disaster has occurred, as this is when the chances of success are greatest. In some cases, however, this is not possible, for instance because we are only approached after a claim has been rejected. In those cases, we carry out so-called Second Opinion investigations. We investigate for the insured whether the insurer has rejected a claim on valid grounds. If this assessment is favourable for the insured, they may be able to use this outcome to convince the insurer to adopt a different position.
In the unlikely event that this does not succeed, lawyers and solicitors from our network are ready to take the next legal steps.