In our previous blog, we talked about uncovering the truth. This is something we are committed to doing together with researchers at insurers. This is only possible if we - the researchers from the insured - work well together with researchers from the insurers. Because we firmly believe that we can cooperate more and better.
We must see the customer as a joint customer. After all, at the front end of the policy, the customer is central. After a claim, it happens all too often that that customer is unfortunately no longer central. Finding the truth is then often limited to the goals - commercial or otherwise - of an insurer, namely: answering the question of guilt, whether the policy conditions have been met and whether the damage can be recovered from someone else. Read the previous blog for more information. Besides these three points, cost control also plays a major role at insurers. As a result, insurers' investigations do not get the attention they deserve. The many so-called quick scans by insurers are an example of this.
Therefore, we believe that together we should ensure that the interests of both parties are well represented and we argue not only for a project-based, but even for a joint approach with a good directing role: who does what and why.
Of course, every researcher tries to conduct his research as objectively as possible, but true independence in the research world does not exist. Quite frankly: not even on our side, the side of the insured. Because of course we stand up for the interests of the insured. And that is a good thing. Because this creates 'equality of arms' or 'balance of interests'.