Any idea what the impact of human behaviour is on business processes?
What is the impact of human behaviour on business processes? And how do incidents occur?
If we know that, then we can learn from (near) incidents. But how do you do that? How should you act? What measures should be taken? Is the behaviour part of a trend? Which safety measure failed? And above all: why?
In Incident Analysis we already mentioned that behaviour is an important factor when it comes to safety and preventing incidents. The behaviour of people in an organisation is an important expression of the culture of a company, certainly also in the field of safety and the prevention of incidents and damage.
The results of our Tripod Beta incident analyses often show that in case of large damages, there is a lack of safety culture in the company, which can lead to damages. This lack of safety culture has everything to do with organisation and behaviour. This observation is often a shock to management, but precisely the companies that realise this are eager to improve. After all, this is how you can prevent further damage.
Learning from an earlier incident is therefore a very important part. Only when you understand the underlying causes can you bring about change.
We are happy to assist you in the journey towards a new or adjusted safety culture.